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CONSUMER HEALTH MOCK RECALL PLANNING
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Effective Consumer Health Mock Recall Planning

Consumer Health Recall Planning

Field Alerts/Voluntary Recalls

Consumer health companies conduct field alerts and voluntary recalls to pull make-up products off the shelves due to an adverse event. For example, a major brand pulled its makeup products off the shelves, due to a report of cancer-producing asbestos.

Trying to coordinate and manage a voluntary consumer health recall, when 1000’s of third parties could be involved, can be challenging. You need superhero powers, especially if relying on manual processes like email and spreadsheets to help manage and document the work and reporting.

If you haven’t created or tested your recall plan process with all stakeholders, you could be facing disasterous consquences. Our Mock Recall Training program is here to help.

Through our streamlined mock recall training platform, you can now test your recall plan to help identify weaknesses and improve your recall plan.

From reviewing your existing your plan and procedures, to recall plan development and recall workshops, Mock Recalls, a Trievr Recall Management company, can help overt product recall crisis’.

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The time to begin mock recall planning and preparation begins now, not when the crisis hits.

What would you do – right now-if you were told that your company may have producted contaminated products. What actions would you take? How would you locate, isolate, and verify the suspect product? Do you have a plan in place? Advance planning and preperation can minize the effects of a product recall.

WHY USE US FOR MOCK RECALL TRAINING AND PLANNING?

Recall Planning and Testing could include:

  • Procedures for acquiring data that may lead to recall action
  • Product identification and lot code definition, lot trace systems
  • Recall process flow diagram or checklists available
  • Resources identified to perform health hazard assessment
  • Elements of recall strategy defined
  • Model communications available: press release, customer letters
  • Model effectiveness checks available: written, telephone interview, personal visit Procedure for performing post-recall review
  • Statement of Product Quality and Safety
  • Procedure for maintenance of Recall Manual
  • Relevant regulations and regulatory authority identified
  • Organizational training requirements identified
  • Mock recall requirements identified
  • Recall Team members identified with contact information
  • Roles and responsibilities identified for team and related functions

Mock Recalls VS Recall Simulations

Conducting a mock recall twice a year is the basic assurance that inventory can be traced in the event of a recall. A recall simulation ensures that the organization is trained and ready to respond with a robust recall plan.

A mock recall typically refers to an inventory-based traceability exercise.  A product is selected and the organization conducts a complete tracking of the first ship to or all products used in, depending on if a raw material/ingredient is selected or a finished product or both.  There are time and accountability goals – so ideally 100% of product is accounted for withing 2 hours.

A recall simulation tests the organization’s entire process, from receipt of the information that there may be a recall issue, through investigation, regulatory contact, media prep and response, etc. The simulation includes the mock recall elements as the product is traced with the same accountability and time goals.  It challenges all roles and responsibilities of the recall team, ensures the plan is up to date and acts as a training tool.

A recall simulation involves a fictitious, but realistic, situation about one of your company’s products currently in the marketplace, created to test the Recall Team’s ability to efficiently and effectively conduct all aspects of a recall. The initial report of an incident is escalated into a true crisis situation as the simulation progresses. Because it involves “real” product, information and records, a realistic situation, and is conducted under time pressure, it is as close to a “real” recall as possible.

A lot-trace exercise (mock recall) tests a company’s ability to either forward trace a component from receipt to finished product or backward trace a component of a finished product back to the supplier. This exercise tests a company’s record keeping procedures and systems as well as the internal tracking systems for components and finished goods.

A Recall Simulation includes all aspects of a “real” recall situation, and it tests people, processes and systems. One of the most important parts of a Recall Simulation is it puts the team in a situation which allows it to proactively practice its recall process and see how well it follows its plan.

SOME OF TRIEVR RECALL MANAGEMENT’S PLATFORM FEATURES TO HELP WITH MOCK RECALL PLANNING

Collaborative environment

Product recall templates

Import & upload data function

Automatically groups a product recall

with its corresponding communications with all stakeholders

Real-time dashboard

tracks and monitors where all recalls are in the process and who has yet to respond

Real-time reporting tool

AND EVALUATION

Be ready on a normal day, so you’re ready on the worst one.

Mock Recall Team Account — $2,995 for one year, $4,995 for three.

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Mock Recalls — A TRIEVR Recall Management Company