We utilize the top rated international recall planning company, RQA, Inc.with Trievr Recall Management’s SaaS-based recall platform and developed a streamlined approach to developing and executing Recall Plans, Mock Recalls, and Recall Simulations.
Why Mock Recall Planning and Training is imperative to Help Protect Your Business
Consumer product recalls and compliance issues continue to plague manufacturers and retailers of consumer products in 2022. In 2021, the U.S. Consumer Product Safety Commission (CPSC) recalled nearly 20,000 lithium-ion battery cells, the type found in iPhones, toys, personal fans, vaping devices, and other products.
The federal agency, tasked with protecting the public against injuries and death from everyday products, said the recalled battery cells spark, burn, and even explode. This notice is one of the most significant product recalls of 2021, with the CPSC warning companies to take swift action.
But how many of these companies did? And did the notice affect yours?
Manufacturers and retailers have to respond to a product recall like the one above all the time, and it’s critical that companies have a proper recall management strategy in place. Implementing this kind of strategy is tougher than it sounds.
If you are in one of the following industries, it is imperative that you prepare your business and team members for a product recall.
- Medical Devices
- Pharmaceuticals
- Food & Beverage
- Cosmetics
- Manufacturing
Product recalls impact all departments within an organization, but those working in supply and distribution will feel the effects more than most. The truth is, recalls influence every aspect of a supply chain, from sourcing materials and ingredients to distributing products to retailers and customers.All departments are affected by product recalls. Below are just a few examples of how some can be impacted by a product recall.
Management
Can make or break the success of a company's response to a product recallPowerful leadership is a must when dealing with recall notices
Requires the right planning and tools to be effective
QA
Act quickly to minimize public risksMust collaborate with team
Time is of the essence. Test your Recall Plan. Use the right tools.
Production
Maintains series of workflows to effected departmentsOn the frontline of a product recall
Communicates with all departments. Test your Recall Plan Use the right tools.
Maintenance
& expensive goverment penalties if not handled correctlyCould face lawsuits
A core component of the recall process. Test your Recall Plan. Use the right tools.
Sanitation
The entire organization could face hefty fines from the governmentChanging garbage & waste disposal strategies
Avoid fines and lawsuits with the right recall plan in place.
Marketing
Minimizes the impact of product recallsHelps with customer perceptions due to recall
Protect your organization’s image. Test your Recall Plan. Use the right tools.
Supply & Distribution
Recalls influence every aspect of a supply chainThe most effected
From sourcing materials and ingredients to distributing products to retailers and customers. Test your Recall Plan. Use the right tools.
Accounting
Identifies money-saving strategies in the product recall process.Manages expenses, lost profits, potential lawsuit costs
Test your Recall Plan. Use the right tools.
Mock Recalls VS Recall Simulations
Conducting a mock recall twice a year is the basic assurance that inventory can be traced in the event of a recall. A recall simulation ensures that the organization is trained and ready to respond with a robust recall plan.
A recall simulation involves a fictitious, but realistic, situation about one of your company’s products currently in the marketplace, created to test the Recall Team’s ability to efficiently and effectively conduct all aspects of a recall. The initial report of an incident is escalated into a true crisis situation as the simulation progresses. Because it involves “real” product, information and records, a realistic situation, and is conducted under time pressure, it is as close to a “real” recall as possible.
A lot-trace exercise (mock recall) tests a company’s ability to either forward trace a component from receipt to finished product or backward trace a component of a finished product back to the supplier. This exercise tests a company’s record keeping procedures and systems as well as the internal tracking systems for components and finished goods.
A Recall Simulation includes all aspects of a “real” recall situation, and it tests people, processes and systems. One of the most important parts of a Recall Simulation is it puts the team in a situation which allows it to proactively practice its recall process and see how well it follows its plan. RQA will engage the team in complex and emotionally charged activities, such as initial issue investigation with limited information, decision making as a team of unique individuals, lot-trace exercise and root cause analysis, while sifting through an over-abundance of information and records, all under extreme time pressures.
FAST. SECURE. RESULTS.
Don’t let another day go by without having the right mock recall plan created and tested.
IN THE NEWS
TRIEVR Recall Management, MockRecalls sister company, and RQA, Inc. are pleased to announce they have entered into a strategic partnership, combining TRIEVR’s industry leading SaaS recall management platform with RQA’s robust recall simulation assessment and execution solution. Find out more about our new Mock Recall and Recall Simulation Training program.
Mendtronix Inc. and TRIEVR Inc. announce a joint marketing and operations agreement providing efficient and cost effective total medical and non-medical device recall management services where TRIEVR’s Recall/Field Action/Field Alert SaaS solution, combined with Mendtronix’s inventory management and technical services providing a strong and complete offering for recalled devices.
