What are Each Department's Role In Product Recall Management and Mock Recall Exercises

Part 9: What is the Operations Department Role in a Mock Recall to Test Recall Readiness?

The operations department plays a pivotal role in the product recall process. Recall notices might require organizations to change production processes for public safety reasons, and operations personnel facilitate these changes. For successful recall management, the operations team works with other departments to remove dangerous and faulty products. So how does the operations department [...]

Part 9: What is the Operations Department Role in a Mock Recall to Test Recall Readiness?2022-06-28T21:09:53+00:00

Part 8: What is the Role of the Marketing Department During Mock Recall and Product Recall Planning?

Product recalls don't just present safety and legal issues. They have a significant impact on how customers perceive organizations. Faulty or dangerous products often result in negative responses from the media and the public, and poor response times and non-compliance can make the situation worse. This is where the marketing department comes in. It's [...]

Part 8: What is the Role of the Marketing Department During Mock Recall and Product Recall Planning? 2022-06-28T19:37:10+00:00

Part 7: How Important is Management in the Product Recall Planning Process?

Management can make or break the success of organizations responding to product recall notices. Poor management jeopardizes an entire organization; effective management leads to much better outcomes. In the latest in our series about the effect of product recalls on different departments, we look at management, which plays the most important role of all [...]

Part 7: How Important is Management in the Product Recall Planning Process?2022-06-08T19:51:08+00:00

Part 6: What is the Role of the Maintenance Team in Mock Recall Planning and Exercises?

The maintenance department plays a significant role in product recall management. Without the maintenance team, an organization can't manage product recalls — and could face lawsuits and expensive government penalties. As we continue our series about the impact of product recalls on different departments, we examine the role of the maintenance team in product [...]

Part 6: What is the Role of the Maintenance Team in Mock Recall Planning and Exercises?2022-06-28T19:47:21+00:00

Part 5: What is the Role of a Legal Counsel in Product Recall Readiness and Mock Recall Planning?

Recently, we have explored the roles different business departments play in product recall management, from accounting to customer service. The legal department (or legal counsel), however, perhaps plays the biggest role. A legal team navigates ever-evolving legislation that pertains to product recall management and finding alternative resolutions to product liability lawsuits, court action, and [...]

Part 5: What is the Role of a Legal Counsel in Product Recall Readiness and Mock Recall Planning?2022-06-08T15:24:42+00:00

Part 4: What is the IT Department’s Role in Mock Recall Planning Exercises?

You might not associate IT with product recall management, but IT departments have an important role to play in handling recall notices from the federal government and other agencies. Without robust IT procedures and technologies, organizations can't improve recall response times and could experience negative financial and legal consequences. Here's a scenario: The FDA [...]

Part 4: What is the IT Department’s Role in Mock Recall Planning Exercises?2022-06-08T15:17:57+00:00

Part 3: What is the Supply and Distribution Department’s Role in Mock Recall Planning Exercises?

Product recalls impact all departments within an organization, but those working in supply and distribution will feel the effects more than most. The truth is, recalls influence every aspect of a supply chain, from sourcing materials and ingredients to distributing products to retailers and customers. So what is the supply and distribution department's [...]

Part 3: What is the Supply and Distribution Department’s Role in Mock Recall Planning Exercises?2022-06-08T14:30:15+00:00

Part 2 – What is the Customer Service Department’s Role in Product Recall Management and Mock Recall Planning?

Once a product recall hits the news, customers might call or email you with concerns. What is the customer service deparatment's role in product recall management and mock recall planning? Are they ready to handle questions like: "Is my health at risk?" "What should I do next?" "What are you going to do [...]

Part 2 – What is the Customer Service Department’s Role in Product Recall Management and Mock Recall Planning?2022-06-08T14:34:45+00:00

Part 1- Accounting’s Role During Product Recall and Mock Recall Planning

What is an Accountant's Role in Product Recall and Mock Recall Planning and Management? In our 12-step series, Roles That Are Typically Involved in Product Recall and Mock Recall Planning and Management, we are diving into each department's role in product recall management. This is Part 1- Accounting's Role During a Product Recall [...]

Part 1- Accounting’s Role During Product Recall and Mock Recall Planning2022-06-08T14:34:09+00:00

12 Essential Department Roles When Developing Mock Recall Planning Procedures

If you are a manufacturer, importer, distributor, or retailer of consumer products, you may need to conduct a product recall in the future. But is each department prepared and have a recall plan in place? Has it been tested across all departments, analyzed, and restested every six months to insure it is current? This [...]

12 Essential Department Roles When Developing Mock Recall Planning Procedures2022-06-29T14:48:29+00:00