TRIEVR RECALL, YOUR SUPERHERO
Cosmetic Recall Planning
Cosmetic companies conduct field alerts and voluntary recalls to pull make-up products off the shelves due to an adverse event. For example, a major brand pulled its makeup products off the shelves, due to a report of cancer-producing asbestos.
Trying to coordinate and manage a voluntary cosmetic recall, when 1000’s of third parties could be involved, can be challenging. You need superhero powers, especially if relying on manual processes like email and spreadsheets to help manage and document the work and reporting.
If you haven’t created or tested your recall plan process with all stakeholders, you could be facing disasterous consquences. Our Mock Recall Planning and Training program is here to help. We have partnered with RQA, Inc. a worldclass crisis management service company to the consumer products industry to help you and your company prepare to successfully manage a recall.
Through our streamlined mock recall training platform and RQA’s extensive mock recall planning and training program, you can now test your recall plan to help identify weaknesses and improve your recall plan.
From reviewing your existing your plan and procedures, to recall plan development and recall workshops, Mock Recalls, a Trievr Recall Management company, can help overt product recall crisis’.
The time to begin mock recall planning and preparation begins now, not when the crisis hits.
What would you do – right now-if you were told that your company may have producted contaminated products. What actions would you take? How would you locate, isolate, and verify the suspect product? Do you have a plan in place? Advance planning and preperation can minize the effects of a product recall.
Recall Planning and Testing could include:
- Procedures for acquiring data that may lead to recall action
- Product identification and lot code definition, lot trace systems
- Recall process flow diagram or checklists available
- Resources identified to perform health hazard assessment
- Elements of recall strategy defined
- Model communications available: press release, customer letters
- Model effectiveness checks available: written, telephone interview, personal visit Procedure for performing post-recall review
- Statement of Product Quality and Safety
- Procedure for maintenance of Recall Manual
- Relevant regulations and regulatory authority identified
- Organizational training requirements identified
- Mock recall requirements identified
- Recall Team members identified with contact information
- Roles and responsibilities identified for team and related functions
Mock Recalls VS Recall Simulations
Conducting a mock recall twice a year is the basic assurance that inventory can be traced in the event of a recall. A recall simulation ensures that the organization is trained and ready to respond with a robust recall plan.
A recall simulation involves a fictitious, but realistic, situation about one of your company’s products currently in the marketplace, created to test the Recall Team’s ability to efficiently and effectively conduct all aspects of a recall. The initial report of an incident is escalated into a true crisis situation as the simulation progresses. Because it involves “real” product, information and records, a realistic situation, and is conducted under time pressure, it is as close to a “real” recall as possible.
A lot-trace exercise (mock recall) tests a company’s ability to either forward trace a component from receipt to finished product or backward trace a component of a finished product back to the supplier. This exercise tests a company’s record keeping procedures and systems as well as the internal tracking systems for components and finished goods.
A Recall Simulation includes all aspects of a “real” recall situation, and it tests people, processes and systems. One of the most important parts of a Recall Simulation is it puts the team in a situation which allows it to proactively practice its recall process and see how well it follows its plan. RQA will engage the team in complex and emotionally charged activities, such as initial issue investigation with limited information, decision making as a team of unique individuals, lot-trace exercise and root cause analysis, while sifting through an over-abundance of information and records, all under extreme time pressures.
SOME OF TRIEVR RECALL MANAGEMENT’S PLATFORM FEATURES TO HELP WITH MOCK RECALL PLANNING
with its corresponding communications with all stakeholders
tracks and monitors where all recalls are in the process and who has yet to respond
AND EVALUATION
FAST. SECURE. RESULTS.
Don’t let another day go by without having the right mock recall plan created and tested.