Product Recall Planning - mock recall planning procedures services

Part 9: What is the Operations Department Role in a Mock Recall to Test Recall Readiness?

The operations department plays a pivotal role in the product recall process. Recall notices might require organizations to change production processes for public safety reasons, and operations personnel facilitate these changes. For successful recall management, the operations team works with other departments to remove dangerous and faulty products. So how does the operations department [...]

Part 9: What is the Operations Department Role in a Mock Recall to Test Recall Readiness?Mock Recall Team2022-06-28T21:09:53+00:00

Part 8: What is the Role of the Marketing Department During Mock Recall and Product Recall Planning?

Product recalls don't just present safety and legal issues. They have a significant impact on how customers perceive organizations. Faulty or dangerous products often result in negative responses from the media and the public, and poor response times and non-compliance can make the situation worse. This is where the marketing department comes in. It's [...]

Part 8: What is the Role of the Marketing Department During Mock Recall and Product Recall Planning? Mock Recall Team2022-06-28T19:37:10+00:00

Part 5: What is the Role of a Legal Counsel in Product Recall Readiness and Mock Recall Planning?

Recently, we have explored the roles different business departments play in product recall management, from accounting to customer service. The legal department (or legal counsel), however, perhaps plays the biggest role. A legal team navigates ever-evolving legislation that pertains to product recall management and finding alternative resolutions to product liability lawsuits, court action, and [...]

Part 5: What is the Role of a Legal Counsel in Product Recall Readiness and Mock Recall Planning?Mock Recall Team2022-06-08T15:24:42+00:00

Model Drug Recall Letter Example Template

MODEL DRUG RECALL LETTER EXAMPLE John Doe Laboratories Somewhere, U.S.A. 12345 Control Division Date _______________ (red print) --URGENT: DRUG RECALL -- Nonsterile injectable Re: List 1234, Cyanocobalamin Injection Lot No. 4321 Recent tests showed that the above lot number of this product is not sterile and therefore, represents a potential public health hazard. [...]

Model Drug Recall Letter Example TemplateMock Recall Team2022-08-29T20:30:11+00:00

Part 4: What is the IT Department’s Role in Mock Recall Planning Exercises?

You might not associate IT with product recall management, but IT departments have an important role to play in handling recall notices from the federal government and other agencies. Without robust IT procedures and technologies, organizations can't improve recall response times and could experience negative financial and legal consequences. Here's a scenario: The FDA [...]

Part 4: What is the IT Department’s Role in Mock Recall Planning Exercises?Mock Recall Team2022-06-08T15:17:57+00:00

Part 3: What is the Supply and Distribution Department’s Role in Mock Recall Planning Exercises?

Product recalls impact all departments within an organization, but those working in supply and distribution will feel the effects more than most. The truth is, recalls influence every aspect of a supply chain, from sourcing materials and ingredients to distributing products to retailers and customers. So what is the supply and distribution department's [...]

Part 3: What is the Supply and Distribution Department’s Role in Mock Recall Planning Exercises?Mock Recall Team2022-06-08T14:30:15+00:00

Part 2 – What is the Customer Service Department’s Role in Product Recall Management and Mock Recall Planning?

Once a product recall hits the news, customers might call or email you with concerns. What is the customer service deparatment's role in product recall management and mock recall planning? Are they ready to handle questions like: "Is my health at risk?" "What should I do next?" "What are you going to do [...]

Part 2 – What is the Customer Service Department’s Role in Product Recall Management and Mock Recall Planning?Mock Recall Team2022-06-08T14:34:45+00:00

Recall Readiness for a Product Recall

Imagine the scene: You wake up, turn on your laptop, and read your emails. There's a message from someone at your legal department: "We've received a product recall notice from the FDA. One of our products contains a dangerous ingredient. We need to act now." The FDA (and other federal agencies) issue warnings like [...]

Recall Readiness for a Product RecallMock Recall Team2022-06-06T20:02:29+00:00

Top 10 Factors That Determine Media Coverage During a Product Recall

They say all press is good press, but that doesn’t always appear true. Brands like Chipotle, Samsung, and Volkswagen all made nefarious headlines in the late 2010s for faulty products, and these PR disasters cost upwards of $33 billion in financial losses for each company. When performing a product recall, it’s tempting to avoid [...]

Top 10 Factors That Determine Media Coverage During a Product RecallMock Recall Team2022-05-24T21:19:47+00:00

Product Recall Checklist

According to the Consumer Products Safety Commission (CPSC) the following Product Recall Checklist is designed to help firms navigate the recall process. Not all items on this list will apply in all situations. Review this product recall checklist to check your recall readiness. Whether initiating a recall or developing a mock recall plan, this [...]

Product Recall ChecklistMock Recall Team2022-06-06T20:09:35+00:00