Product Recall and Response Management - mock recall planning procedures services

Part 8: What is the Role of the Marketing Department During Mock Recall and Product Recall Planning?

Product recalls don't just present safety and legal issues. They have a significant impact on how customers perceive organizations. Faulty or dangerous products often result in negative responses from the media and the public, and poor response times and non-compliance can make the situation worse. This is where the marketing department comes in. It's [...]

Part 8: What is the Role of the Marketing Department During Mock Recall and Product Recall Planning? 2022-06-28T19:37:10+00:00

Part 7: How Important is Management in the Product Recall Planning Process?

Management can make or break the success of organizations responding to product recall notices. Poor management jeopardizes an entire organization; effective management leads to much better outcomes. In the latest in our series about the effect of product recalls on different departments, we look at management, which plays the most important role of all [...]

Part 7: How Important is Management in the Product Recall Planning Process?2022-06-08T19:51:08+00:00

Part 6: What is the Role of the Maintenance Team in Mock Recall Planning and Exercises?

The maintenance department plays a significant role in product recall management. Without the maintenance team, an organization can't manage product recalls — and could face lawsuits and expensive government penalties. As we continue our series about the impact of product recalls on different departments, we examine the role of the maintenance team in product [...]

Part 6: What is the Role of the Maintenance Team in Mock Recall Planning and Exercises?2022-06-28T19:47:21+00:00

Part 5: What is the Role of a Legal Counsel in Product Recall Readiness and Mock Recall Planning?

Recently, we have explored the roles different business departments play in product recall management, from accounting to customer service. The legal department (or legal counsel), however, perhaps plays the biggest role. A legal team navigates ever-evolving legislation that pertains to product recall management and finding alternative resolutions to product liability lawsuits, court action, and [...]

Part 5: What is the Role of a Legal Counsel in Product Recall Readiness and Mock Recall Planning?2022-06-08T15:24:42+00:00

Part 4: What is the IT Department’s Role in Mock Recall Planning Exercises?

You might not associate IT with product recall management, but IT departments have an important role to play in handling recall notices from the federal government and other agencies. Without robust IT procedures and technologies, organizations can't improve recall response times and could experience negative financial and legal consequences. Here's a scenario: The FDA [...]

Part 4: What is the IT Department’s Role in Mock Recall Planning Exercises?2022-06-08T15:17:57+00:00

Part 2 – What is the Customer Service Department’s Role in Product Recall Management and Mock Recall Planning?

Once a product recall hits the news, customers might call or email you with concerns. What is the customer service deparatment's role in product recall management and mock recall planning? Are they ready to handle questions like: "Is my health at risk?" "What should I do next?" "What are you going to do [...]

Part 2 – What is the Customer Service Department’s Role in Product Recall Management and Mock Recall Planning?2022-06-08T14:34:45+00:00

Recall Readiness for a Product Recall

Imagine the scene: You wake up, turn on your laptop, and read your emails. There's a message from someone at your legal department: "We've received a product recall notice from the FDA. One of our products contains a dangerous ingredient. We need to act now." The FDA (and other federal agencies) issue warnings like [...]

Recall Readiness for a Product Recall2022-06-06T20:02:29+00:00

Top 10 Factors That Determine Media Coverage During a Product Recall

They say all press is good press, but that doesn’t always appear true. Brands like Chipotle, Samsung, and Volkswagen all made nefarious headlines in the late 2010s for faulty products, and these PR disasters cost upwards of $33 billion in financial losses for each company. When performing a product recall, it’s tempting to avoid [...]

Top 10 Factors That Determine Media Coverage During a Product Recall2022-05-24T21:19:47+00:00

Product Recall Checklist

According to the Consumer Products Safety Commission (CPSC) the following Product Recall Checklist is designed to help firms navigate the recall process. Not all items on this list will apply in all situations. Review this product recall checklist to check your recall readiness. Whether initiating a recall or developing a mock recall plan, this [...]

Product Recall Checklist2022-06-06T20:09:35+00:00

Cosmetic Safety Legislation Threatens to Spur More Recalls

The FDA monitors cosmetics and make-up for safety, BEFORE they hit consumer shelves. Learn how cosmetic safety legislation threatens to spur more recalls, and the proper recall planning can test your recall readiness. In fact, since the business of creating and selling makeup became big business for YouTubers, influencers across the globe jumped on [...]

Cosmetic Safety Legislation Threatens to Spur More Recalls2022-05-31T14:53:15+00:00