Mock Recall Planning Guide - Page 2 of 6 - mock recall planning procedures services

Part 2 – What is the Customer Service Department’s Role in Product Recall Management and Mock Recall Planning?

Once a product recall hits the news, customers might call or email you with concerns. What is the customer service deparatment's role in product recall management and mock recall planning? Are they ready to handle questions like: "Is my health at risk?" "What should I do next?" "What are you going to do [...]

Part 2 – What is the Customer Service Department’s Role in Product Recall Management and Mock Recall Planning?2022-06-08T14:34:45+00:00

Common FDA Recall Terms and Definitions

Recalls are actions taken by a firm to remove a product from the market. Recalls may be conducted on a firm's own initiative, by FDA request, or by FDA order under statutory authority. It is important to understand the different common FDA recall terms and definitions. The definitions of the different FDA recall terms [...]

Common FDA Recall Terms and Definitions2022-06-06T23:45:30+00:00

Recall Readiness for a Product Recall

Imagine the scene: You wake up, turn on your laptop, and read your emails. There's a message from someone at your legal department: "We've received a product recall notice from the FDA. One of our products contains a dangerous ingredient. We need to act now." The FDA (and other federal agencies) issue warnings like [...]

Recall Readiness for a Product Recall2022-06-06T20:02:29+00:00

Top 10 Factors That Determine Media Coverage During a Product Recall

They say all press is good press, but that doesn’t always appear true. Brands like Chipotle, Samsung, and Volkswagen all made nefarious headlines in the late 2010s for faulty products, and these PR disasters cost upwards of $33 billion in financial losses for each company. When performing a product recall, it’s tempting to avoid [...]

Top 10 Factors That Determine Media Coverage During a Product Recall2022-05-24T21:19:47+00:00

Product Recall Checklist

According to the Consumer Products Safety Commission (CPSC) the following Product Recall Checklist is designed to help firms navigate the recall process. Not all items on this list will apply in all situations. Review this product recall checklist to check your recall readiness. Whether initiating a recall or developing a mock recall plan, this [...]

Product Recall Checklist2022-06-06T20:09:35+00:00

Mock Recall Definition

What is the definition of a Mock Recall? A mock recall typically refers to an inventory-based traceability exercise. A product is selected and the organization conducts a complete tracking of the first ship to or all products used in, depending on if a raw material/ingredient is selected or a finished product or both. There [...]

Mock Recall Definition2022-06-06T20:28:05+00:00

Cosmetic Safety Legislation Threatens to Spur More Recalls

The FDA monitors cosmetics and make-up for safety, BEFORE they hit consumer shelves. Learn how cosmetic safety legislation threatens to spur more recalls, and the proper recall planning can test your recall readiness. In fact, since the business of creating and selling makeup became big business for YouTubers, influencers across the globe jumped on [...]

Cosmetic Safety Legislation Threatens to Spur More Recalls2022-05-31T14:53:15+00:00

Cybersecurity Risks: The Future of Medical Device Recalls

In simpler times, the U.S. Food and Drug Administration (FDA) mostly concerned themselves with food and drugs. These days, the proliferation of medical devices means the agency needs a robust technology department that includes both hardware and software. These medical devices, like anything else connected to the internet, come with cybersecurity concerns. Learn Cybersecurity [...]

Cybersecurity Risks: The Future of Medical Device Recalls2022-06-06T20:02:40+00:00

8 Steps to Effective Mock Recall Planning Strategy

What Should Your Medical Device Company Consider When Developing a Mock Recall Planning Strategy Having a developed and tested mock recall plan is critical for medical device companies in the event of an actual product recall. Even if your company has never faced a recall, the complex and dynamic nature [...]

8 Steps to Effective Mock Recall Planning Strategy2022-06-06T20:26:59+00:00

Researching Recall Management Software to Conduct Mock Recalls?

A product recall is a complicated process – not only are you working on tracking and fixing the problem throughout your supply chain, but you also need to coordinate communications with the media, government, public, and more. It quickly overwhelms a company that is not prepared for it, and that’s why recall management software [...]

Researching Recall Management Software to Conduct Mock Recalls?2022-06-06T20:03:05+00:00