Welcome to Mock Recall Planning Guide. Here we uncover the latest regarding mock recall planning, exercises, checklists, and resources to help your recall readiness.
Part 2 – What is the Customer Service Department’s Role in Product Recall Management and Mock Recall Planning?
Once a product recall hits the news, customers might call or email you with concerns. What is the customer service deparatment's role in product recall management and mock recall planning? Are they ready to handle questions like: "Is my health at risk?" "What should I do next?" [...]
Common FDA Recall Terms and Definitions
Recalls are actions taken by a firm to remove a product from the market. Recalls may be conducted on a firm's own initiative, by FDA request, or by FDA order under statutory authority. It is important to understand the different common FDA recall terms and definitions. The definitions [...]
Recall Readiness for a Product Recall
Imagine the scene: You wake up, turn on your laptop, and read your emails. There's a message from someone at your legal department: "We've received a product recall notice from the FDA. One of our products contains a dangerous ingredient. We need to act now." The FDA (and [...]
Top 10 Factors That Determine Media Coverage During a Product Recall
They say all press is good press, but that doesn’t always appear true. Brands like Chipotle, Samsung, and Volkswagen all made nefarious headlines in the late 2010s for faulty products, and these PR disasters cost upwards of $33 billion in financial losses for each company. When performing a [...]
Product Recall Checklist
According to the Consumer Products Safety Commission (CPSC) the following Product Recall Checklist is designed to help firms navigate the recall process. Not all items on this list will apply in all situations. Review this product recall checklist to check your recall readiness. Whether initiating a recall or [...]
Mock Recall Definition
What is the definition of a Mock Recall? A mock recall typically refers to an inventory-based traceability exercise. A product is selected and the organization conducts a complete tracking of the first ship to or all products used in, depending on if a raw material/ingredient is selected or [...]